About AI Hospital

Operated by Founder Code Technology Pvt. Ltd.

AI Hospital is a healthcare service platform designed to make accessing healthcare services simpler and more organised. The App brings doctor appointments, emergency appointment requests, laboratory tests, diagnostic services, ambulance requests, blood requirements, and medicine orders together in one place.

Users can manage their profiles and addresses, book available services, make payments, receive status updates, and access medical reports, prescriptions, and booking history.

Our objective is to help users coordinate their healthcare needs through a convenient digital platform while connecting them with participating healthcare and service providers.

What You Can Do with AI Hospital

• Browse doctors and book available appointments.
• Request emergency appointments and ambulance services.
• Book laboratory tests and diagnostic services.
• Choose home sample collection where available.
• Submit blood requirement requests.
• Order medicines from participating pharmacies.
• Access reports and prescriptions provided through the platform.
• Track bookings, payments, and supported wallet transactions.

Our Approach

We focus on clear service information, convenient booking, accessible records, and timely service updates. Availability depends on the participating provider and service location.

AI Hospital facilitates access to services. Medical consultations, diagnosis, treatment, testing, dispensing, and emergency transportation are delivered by the respective providers.

The App does not replace professional medical advice or official emergency services. The name "AI Hospital" does not imply that the platform is a licensed hospital or that every feature uses artificial intelligence.

Our Values

Operated By

App: AI Hospital

Operator: Founder Code Technology Pvt Ltd

Address: 1/798 Sector H, Jankipuram, Lucknow 226021

Privacy Email: techcodecart@gmail.com

Support: +91 7705015444

Website: www.aihospitals.site

Privacy Policy

Effective Date: 01/10/2026  |  Operated by Founder Code Technology Pvt. Ltd.

AI Hospital respects your privacy and is committed to protecting your personal and health information. This policy explains what we collect, how we use it, and your rights.

1. Information We Collect

• Identity & Contact: Name, age, gender, phone number, email address, and physical address.
• Health Data: Symptoms, reports, prescriptions, blood group, and medical history provided for service bookings.
• Technical Data: Device details, IP address, app usage patterns, and booking metadata.
• Payment Data: Transaction references and payment status (we do not store full card details).

2. How We Use Your Information

• To process and fulfil bookings for doctor appointments, lab tests, diagnostics, pharmacy orders, blood bank requests, and ambulance services.
• To send booking confirmations, status updates, and service notifications.
• To process payments and manage your in-app wallet.
• To provide access to your medical reports, prescriptions, and booking history.
• To improve platform services and user experience.
• To meet legal, regulatory, and compliance obligations.

3. Sharing of Information

We do not sell your personal data. We share it only:

• With the participating healthcare provider (doctor, lab, pharmacy, ambulance operator, blood bank) necessary to fulfil your booking.
• With payment processors to complete transactions.
• With authorities when required by applicable law or court order.

4. Data Retention

We retain your data for as long as your account is active and as required by applicable Indian law and medical regulations. Medical records, reports, and prescriptions may be retained for the legally mandated period even after account deletion.

5. Security

We use encryption, access controls, and regular security reviews to protect your information. No system is completely risk-free, but we take reasonable and appropriate measures to safeguard your data.

6. Your Rights

Under the Digital Personal Data Protection Act, 2023, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your account and associated data (subject to legal retention requirements).
• Withdraw consent where processing is based on consent.

To exercise your rights, email us at techcodecart@gmail.com.

7. Cookies & Tracking

Our website may use essential cookies for functionality. We do not use third-party advertising trackers. You can control cookies through your browser settings.

8. Children's Privacy

Accounts must be created by users aged 18 or above. A parent, guardian, or authorised caregiver may book services for a minor or dependent patient and is responsible for providing accurate information.

9. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated through the App or website. Continued use after the effective date constitutes acceptance of the updated policy.

10. Contact

Operator: Founder Code Technology Pvt. Ltd.

Address: 1/798 Sector H, Jankipuram, Lucknow 226021

Privacy Email: techcodecart@gmail.com

Support: +91 7705015444

Terms & Conditions

Effective Date: 01/10/2026  |  Operated by Founder Code Technology Pvt. Ltd.

1. Introduction

AI Hospital is operated by Founder Code Technology Pvt. Ltd. ("Company", "we", "us", or "our"). These Terms govern your use of the AI Hospital application and related platform services. Our Privacy Policy and Cancellation & Refund Policy form part of these Terms.

2. Nature of the Platform

AI Hospital enables users to access participating healthcare and service providers for: doctor appointments, emergency appointment requests, laboratory tests and diagnostic services, ambulance requests, blood bank enquiries, medicine orders, and access to medical reports and booking history.

Clinical services are provided by the relevant doctor, hospital, laboratory, diagnostic centre, pharmacy, ambulance operator, or blood bank. The name "AI Hospital" does not mean the platform itself is a licensed hospital or that every service uses artificial intelligence.

3. Account Registration

You must provide accurate information and verify your mobile number using OTP. Accounts must be created by users aged 18 or above. A parent, guardian, or authorised caregiver may book services for a minor or dependent patient. You are responsible for protecting your account and OTP.

4. Patient Information

You must provide accurate patient information, contact details, addresses, and relevant medical documents. Incorrect or incomplete information may affect service availability, suitability, or delivery.

5. Bookings and Availability

Provider availability, appointment slots, medicine stock, ambulance availability, and service coverage may change. A booking is confirmed when the App displays confirmation or sends a confirmation message. Payment alone does not guarantee provider acceptance unless confirmation is issued.

6. Doctor and Emergency Appointments

Consultations and medical decisions are the responsibility of the treating healthcare professional. Emergency requests depend on provider availability and connectivity. The App does not guarantee immediate treatment, ambulance dispatch, or response times. For an immediate medical emergency, contact the appropriate local emergency service directly.

7. Laboratory and Diagnostic Services

Preparation requirements, sample collection instructions, and estimated report availability will be communicated for the selected service. Results are issued by the relevant laboratory or diagnostic provider. Consult a qualified healthcare professional to interpret medical results.

8. Ambulance Services

Ambulance requests are subject to coverage, vehicle availability, and provider acceptance. Vehicle type, estimated charges, and applicable service conditions will be shown before confirmation. Live tracking, where available, is an estimate and may be affected by network or GPS conditions.

9. Blood Requests

Submitting a blood request does not guarantee stock availability, reservation, or supply. The authorised blood bank determines availability, compatibility, documentation requirements, and applicable permitted charges. The platform does not authorise unlicensed blood collection or sale.

10. Medicine Orders

Medicine orders are subject to pharmacy acceptance, stock availability, delivery coverage, and applicable dispensing requirements. A valid prescription may be required. Do not use another person's prescription without appropriate authorisation.

11. Pricing and Payments

Applicable service fees, taxes, delivery charges, and other charges will be displayed before payment. Payments are processed through configured payment providers or the supported in-app wallet. If a payment succeeds but the booking fails, contact support with the transaction reference.

12. Wallet

The in-app wallet may be used for supported services according to the rules displayed in the App. Wallet balance, promotional credits, and payment refunds may have different conditions, which will be disclosed before use. Paid balances will not be forfeited solely because an account is closed.

13. Cancellation, Rescheduling and Refunds

Cancellation eligibility, deadlines, and applicable charges will be displayed before booking. Refund eligibility and processing are described in our Cancellation & Refund Policy.

14. Medical Information

App content is intended to support service access and does not replace professional diagnosis, treatment, or emergency care. Any AI-generated information, if offered, may be incomplete or inaccurate and must not be relied upon as a final medical decision. Do not start, stop, or change treatment based solely on automated output.

15. Acceptable Use

You must not:

• Submit fraudulent bookings, prescriptions, or payment information.
• Misuse emergency services.
• Access another person's records without authority.
• Harass providers, drivers, support personnel, or other users.
• Attempt unauthorised access or disrupt the platform.

16. Privacy and Medical Records

Personal and medical information is handled as described in our Privacy Policy. Account deletion from AI Hospital does not automatically delete records held by participating healthcare providers under their own obligations.

17. Suspension and Account Closure

We may restrict access where reasonably necessary to address fraud, security risks, unlawful conduct, or serious violations of these Terms. Pending bookings, refunds, and paid wallet balances will be handled fairly under applicable policies and law.

18. Platform Availability

We take reasonable steps to maintain platform availability, but interruptions may occur. Healthcare providers are responsible for the clinical services they deliver. Nothing in these Terms excludes liability that cannot lawfully be excluded or removes statutory consumer rights.

19. Intellectual Property

Platform software, branding, designs, and content are owned by or licensed to the Company. You may use them only for their intended purpose. You retain applicable rights in your uploaded documents.

20. Governing Law and Disputes

These Terms are governed by the laws of India. Please first contact support to help resolve a concern. This does not restrict your right to approach a competent consumer commission, court, or regulator. Disputes fall under the jurisdiction of the courts of Lucknow.

21. Changes to Terms

Updated Terms will be published with a revised effective date. Material changes will be communicated appropriately. Changes will not retrospectively remove rights relating to an existing booking.

22. Contact

App: AI Hospital

Operator: Founder Code Technology Pvt. Ltd.

Address: 1/798 Sector H, Jankipuram, Lucknow 226021

Email: techcodecart@gmail.com

Support: +91 7705015444

Website: www.aihospitals.site

Cancellation & Refund Policy

Effective Date: 01/10/2026  |  Operated by Founder Code Technology Pvt. Ltd.

This policy explains cancellation, rescheduling, returns, and refunds for bookings and orders made through the AI Hospital platform.

1. General Principles

Service-specific cancellation deadlines and charges will be displayed before booking. Refund decisions consider the service status, reason for cancellation, amount paid, disclosed conditions, and applicable consumer rights. This policy does not exclude remedies for deficient services, incorrect products, or other circumstances covered by applicable law.

2. Doctor Appointments

Cancellation before the disclosed deadline is eligible for a refund according to the conditions shown at booking. Late cancellations and missed appointments may attract a lawful, previously disclosed charge.

If the doctor or provider cancels or cannot deliver the booked consultation, you may choose an available rescheduling option or a refund for the undelivered service. Rescheduling will not be imposed without your agreement.

3. Emergency Doctor Appointments

Requests cancelled before provider acceptance or service commencement are assessed according to the disclosed emergency booking conditions. If the provider cannot fulfil a paid request, the amount attributable to the undelivered service will be refunded. Any charge for work already performed must be lawful, explained, and disclosed in advance.

4. Laboratory and Diagnostic Bookings

Cancellation before sample collection or service commencement is eligible according to the conditions shown when booking. If sample collection or testing has begun, a full refund may not be available for work already performed. This does not prevent remedies where the service is deficient.

If the provider cancels, fails to arrange the booked service, or collects payment for an unavailable test, you may request a refund for the unfulfilled portion.

5. Ambulance Requests

If no ambulance can be assigned to a paid request, the amount for the unfulfilled service will be refunded. Cancellation after dispatch or trip commencement may involve a lawful, previously disclosed charge for mobilisation or service already provided. Any applicable waiting, dispatch, or cancellation charges must be explained before confirmation.

6. Blood Requests

Submitting a blood request does not guarantee availability. Any advance collected for an unavailable or unfulfilled service will be refunded, subject to lawful charges for services actually provided and disclosed in advance. No charge is imposed merely because a user submits an enquiry unless clearly disclosed.

7. Medicine Orders

Orders may be cancelled before the pharmacy processes or dispatches them, according to the conditions displayed at checkout. Medicines supplied correctly may have return restrictions because of safety, storage, or dispensing requirements. These restrictions will be disclosed before purchase.

Such restrictions do not remove remedies for:

• Incorrect medicines or quantities.
• Expired products.
• Damaged or defective products.
• Missing items.
• Products materially different from the order.

Report an issue promptly through support with the order reference and available photographs. Do not consume a medicine that appears incorrect, damaged, or unsafe.

8. Failed, Duplicate or Incorrect Payments

If money is deducted but the booking fails, we will verify the transaction and initiate the appropriate refund or reversal. Verified duplicate payments will be refunded. Please provide the booking/order reference, transaction ID, amount, and date. Do not share your OTP, UPI PIN, card security code, or banking password.

9. Refund Method

Refunds normally return to the original payment method. Payments made using wallet balance are normally restored to the wallet. An eligible refund will not be converted into promotional credit or an app-only voucher without your agreement.

10. Refund Processing Time

Refund requests are reviewed within 7 business days. Approved refunds are initiated promptly. The bank or payment provider may require an additional 7 days to reflect the amount in your account.

11. Promotional Credits and Discounts

Refunds are based on the amount actually paid. Promotional credits are not ordinarily refundable as cash. These conditions do not reduce an otherwise applicable refund of paid money.

12. Partial Services and Rescheduling

Where only part of a booking is fulfilled, the unfulfilled portion will be assessed separately for refund. Where a service cannot be fulfilled, you will not be required to accept rescheduling instead of an eligible refund.

13. Requesting a Refund

Contact us through the App's support section or reach out directly:

Operator: Founder Code Technology Pvt. Ltd.

Support Email: techcodecart@gmail.com

Support Number: +91 7705015444

Please include: registered mobile number, booking or order ID, payment reference, reason for the request, and supporting documents or photographs where relevant.

14. Grievance Escalation

Grievance Officer: Sahil Jaiswal

Email: techcodecart@gmail.com

Contact: +91 7705015444

Address: 1/798 Sector H, Jankipuram, Lucknow 226021

Consumer complaints will be acknowledged within 48 hours and addressed within one month, subject to applicable legal requirements. You retain the right to use appropriate statutory grievance and consumer protection channels.

15. Policy Updates

Updates will be published with a revised effective date. Changes will not retrospectively reduce refund rights attached to an existing booking.

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